Part of MikeNetworks®

Transparency report

Who asked us for data, and what we did.

Abuse and authority contact Hosting under Luxembourg law

Reporting period 2026

The figures for 2026 are published in January of the following year, once the period is closed.

Requests from authorities

From Luxembourg authorities—
From other EU/EEA authorities (European Production or Preservation Orders, mutual legal assistance)—
From outside the EU/EEA—
Requests where data was disclosed, in full or in part—
Requests refused or returned for lack of a legal basis—

Abuse notices

Notices received—
Notices that led to a customer notice, restriction or suspension—
Median time to first action, in days—

Method

How the numbers are made

What counts as a request
A written demand from a court, prosecutor, police or administrative authority for subscriber data, traffic data, stored content, or the removal or preservation of content. Informal questions that name no legal basis are answered with a pointer to the proper procedure and counted as refused.
How a request is handled
Every request goes through one recorded channel and is checked for legal basis under EU law or the law of a Member State that binds us before anything is disclosed. We disclose the minimum the order covers. A request from outside the EU has no direct effect on us and is counted but not actioned unless it arrives through the channels EU law provides.
What counts as an abuse notice
A report to abuse@ about a service we host: spam, scanning, attacks, phishing, malware or illegal content. Duplicates about the same incident are counted once. "First action" is the moment we notify the customer, restrict the service, or close the report as unfounded.

FAQ

Questions about this report

Because the year is not over. A period is published in January once it is closed, so that the numbers are final and comparable from year to year.

Not directly. It has no legal effect on a Luxembourg company. The authority has to use mutual legal assistance or a European order through a Luxembourg or EU authority, and that request is then counted under the EU line and handled under EU law.

Yes, unless the law or the order itself prohibits it, in which case we tell you as soon as the prohibition ends. We do not hand over data on the strength of a phone call or an e-mail without a legal basis.