Legal

Legal

Everything that governs the relationship with NovaNode, in the version currently in force.

General

Terms of Service

Version 2.1 · new orders from 19 October 2026 · existing services from 19 November 2026

Languages: EnglishFrançais

Privacy Policy

Version 2.0 · 22 September 2026

Languages: English

Data Processing Agreement

Applies automatically where we process personal data for you (Terms of Service 9.5).

Version 2.0 · 22 September 2026 · Sub-processor list, version 1.0

Languages: English

Report illegal content

Digital Services Act notice channel: abuse​[at]​novanode​.​eu, in English or French (Terms of Service 6.9.4). The same page lists the contact point for terrorist content removal orders and the e-Evidence designated establishment.

Switching and export

Switching and export procedure and the data structures and formats register (Terms of Service 5.4).

Infrastructure, jurisdiction and governmental access

Location and jurisdiction of the ICT infrastructure and the measures against unlawful third-country governmental access (Terms of Service 5.4.12).

Domain registration data

How registration data is collected, verified, published and disclosed to legitimate access seekers (NIS2 Article 28; Terms of Service 5.1.7).

Product terms

Each product family has its own terms on top of the Terms of Service. You accept them when you order; the version you accepted is shown per service in your client area.

LIR Services

Version 2 · in force since 18 October 2026

Applies to: LIR Services

Languages: EnglishFrançais

Mail V1

Version 1 · in force since 17 October 2026

Applies to: NovaNode Mail

Languages: EnglishFrançais

Sites

Version 2 · in force since 19 October 2026

Applies to: NovaNode Sites

Languages: EnglishFrançais

Tunnel Service

Version 1 · in force since 19 October 2026

Applies to: Tunnel

Languages: EnglishFrançais

VPS V1

Version 1 · in force since 17 October 2026

Applies to: VPS

Languages: EnglishFrançais

Website Care

Version 1 · in force since 17 October 2026

Applies to: Website Care

Languages: EnglishFrançais

Changes

A new version applies to new orders from its effective date and to existing services from their next renewal; the renewal invoice names the version that applies. Changes to the Terms of Service are announced by e-mail at least 30 days before they apply to existing services (Terms of Service 8.1.3).

See the versions that apply to you